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Help Center

  • Why MyPrivateTutor.hk?

    My Private Tutor (MPT) is one of the largest educational portals that connect students with tutors and tutorial centers, educational institutes or coaching classes for all tuition related requirements. We started way back in 2002 and have a strong presence in 14 other countries, each having a unique portal.

    Highlights

    • Helping students, tutors and centers successfully worldwide.
    • Secured educational network and trusted brand since 2002
    • Presence in all metros and major cities.
    • High volume monthly web visitors (Source: Google Analytics)
    • Top 3 rankings in Google search results for keywords like Tutors, Home Tutors, Private Tutors
    • Good number of satisfied members (Student, Tutor, Tutorial Center)
    • Verified tuition jobs posted with genuine requirement.
    • Operating globally in 14 countries through different portals.
  • Is registration free?

    Yes, registration or signup is completely free for all tutors, students and centers. And we do welcome those members who are signing up for their genuine requirements.

    Note:

    • We do respect your privacy and do not share any data with any 3rd party network.
    • Only premium members can see your profile and contact for tuition requirement .
  • Why Iím not getting any activation mail, enquiry or promotional mails from MPT?

    Please verify your registered email ID with our Online Customer Support and also activate and check your spam/junk mail folder in your mail box.

    Note: When calling to our customer support number, please provide your MPT code (HKT XXXX, HKS XXXX, HKC XXXX) to our customer support executive for faster service.

    Important:If you are a Gmail user and receiving MPT emails in "Promotions" tab. We request you to drag and drop the My Private Tutor messages to "Primary" tab then click "yes" when it asks if you want to do that for all of our messages.

  • What will happen if I forget my password and registered email id?

    If youíve forgot your MPT login password, then

    • Go to login page and
    • Click *Forgot Password? in the respective (Student Login or Tutor Login or Institute Login) login section.
    • Provide registered email ID in the appropriate field and submit request after putting verification text.
    • Check your mail box for recovered password mail.

    If youíve forgot both password and user email id, then

    • Mail your user id and password recovery request to support@myprivatetutor.hk mentioning your Name, profile ID (HKT XXXX, HKS XXXX or HKC XXXX) and registered mobile number.
  • How can I check subscription details?

    Before selecting your suitable subscription package, we request you to check subscription details minutely.

    • To check subscription details, please click here in Subscription.
    • Different subscription packages for Students, Tutors and Tutorial Centers have been mentioned separately.
  • What are the different payment options?

    To upgrade your subscription, you can choose these following payment options. These options are applicable for all tutors, students and centers.

    • Online Credit Card payment or Online Bank Transfer through PayPal

    For more details please click here Payment Option.

  • How to reach MPT customer support?

    MPT Customer Support Email ID: support@myprivatetutor.hk

    Please send your enquiry and website related any issue to this above mentioned email id. (For registered members, please mention your tutor/student/center code along with your message)

  • How to register as a Student in MPT?

    Student registration or signup can be done in just 3 easy steps.
    Please click here in Sign up and follow on-screen instructions.

    Note Registration is completely free.

  • When can I access my account after registration?

    After registration, weíll check each and every profile manually. After successful verification your profile will be activated for your access. This process may take 6-24 hours to complete, so please keep patience and co-operate with us.

  • As a free member, can I get any tutor or tutorial centerís details?

    As a free member our premium members (tutors and tutorial centers) can contact you. But you canít contact tutors and centers yourself.

  • What will be the tuition fees of the tutors?

    We can understand your concern. But according to our business policy we only provide the tutorsí details and do not fix any tuition fees on behalf of any tutor and do not charge any commission from tuition fees.

  • Does MPT provide or organise any demo class?

    Sorry users! We do not provide or organise any demo class for students, tutors or tutorial centers.

  • How to search a tutor and tutorial center/coaching classes?

    On top of My Private Tutor website, there is a three tires search option by type, city/location and subject. So, please put your requirement and click the ĎSearchí button to show results.

  • How to post your tuition requirement or request a tutor?

    You (student) can post your tuition requirements in a very easy method.
    So, just click here in ‘Request a Tutor’ and fill up your genuine requirement details minutely.

  • Without registration, can I (student) send message to my preferred tutor?

    Yes, without registration or being a non-registered member (student) you can also send messages or tuition requirements to your preferred tutors or tutorial centers.

  • Are tutors and tutorial centers registered on MPT verified?

    Yes, MPT does verify all tutors or tutorial centersí profile so there is less chance for studentsí disappointment.

  • Can I view all tutor contact details after becoming a premium member?

    As a premium or paid member youíll get all tutors and tutorial centers details available in your selected location, segment and subjects.

  • Can I post my online tuition requirements from overseas?

    Yes, if you are staying abroad then you can only post online tuition requirement.

  • Is there any money back guarantee if I do not get any tutor details from MPT?

    We can give you assurance about the availability of tutors and tutorial centers from your location, segments and subjects. So, before choosing a subscription plan please read Terms and Conditions and Privacy Policy.

  • How to register as a Tutor in MPT?

    Tutor registration or signup can be done in just 3 easy steps.
    Please click here in Sign up and follow on-screen instructions.

    Note: Registration is completely free.

  • When can I access my account after registration?

    After successful registration, we review each and every profile manually. Youíll get a notification mail after your account activation and then you can access your account. The entire process can take 24-48 hours to complete, so please keep patience and co-operate with us.

  • As a free member, can I get any enquiry?

    Yes, as a free member you can get enquiry notification depending upon the availability. And interestingly our premium students can contact you directly.

  • Do I need to pay to receive contacts of students and avail other services?

    Yes, you need to choose a subscription plan to get studentsí contact details and you can also avail other premium benefits.

  • What other benefits will I get as a paid or premium tutor?

    As a premium member, you can enjoy these following benefits.

    • Display address in your profile
    • Display contact numbers and email ID in your profile
    • Online tutoring facility
    • Video upload
    • Sample notes or study pack upload
    • Contact details visible to all students in your location, segments and subjects
    • Direct access to all tutor jobs in your location, segments and subjects
    • High priority on sending students’ details
  • Is it mandatory to upload last educational certificate copy?

    It is not mandatory to upload your latest educational certificateís scanned copy. But we request your upload the same as itís a part of our verification process and itíll make your profile more authentic to the students.

    Note: We do respect your privacy and do not share any data with any 3rd party.

  • What will happen if I do not upload my certificates?

    In case of non-availability of the certificate copy, a ‘Certificates NOT Verified’ tag will be added with your tutor profile automatically after 21 days of registration. In this case, please upload your latest educational certificate’s copy to add ‘Certificates Verified’ tag with your profile and make it more trust worthy to the students.

  • Is it necessary to display my educational certificateís copy with my profile?

    You should display your latest educational certificateís copy with your tutor profile. Your latest certificates will add more value to your profile and itíll become more authentic and acceptable to the students.

  • Is it necessary to provide complete address for home tutor?

    Yes, it is necessary to provide complete address for the home tutors. Based on the given address and area you will get tuition jobs or studentsí details. Wrong and incomplete address can lead to get wrong studentsí information.

  • How do I get students from my preferred location?

    You can find students after logging in your tutor account. Just follow these below mentioned points.

    • First, login to your tutor profile (Click here to login)
    • Go to ĎSearch Studentí section in the main menu.
    • Choose and click on the preferred Segment to get students’ list.
    • OR We also provide student details according to your selected location, segment and subject. You can check this in ‘Student Leads’ section after logging to My Account.
  • Where can I find Tuition Jobs in My Account?

    Please follow these below mentioned steps to find tuition jobs.

    • First, login to your tutor profile (Click here to login)
    • Check ‘Home Tuition Jobs’ OR ‘Online Tuition Jobs’ section under “My Account” in the main menu.
    • OR you can also find them under “Search Tuition Jobs” in the main menu.
  • Why I am not able to view mail id or phone number of tuition enquiries?

    In tuition enquiries you will get studentsí contact details have been masked as XXXX@gmail.com and 98300XXXXX. If you are a premium or paid member then youíll be able to see these masked contact details after logging-in in your tutor profile.

  • Can I change my location and category or segments after registration?

    We are sorry; we canít allow you to change your address location and segment or category after registration. So at the time of registration please enter your details (including location and segment) carefully.

  • Can I register only as an Online Tutor?

    Yes, you can register only as an online tutor.
    For a complete online tutor, opting subscription is mandatory to get tuition enquiries.

    Note:

    • MPT only provides online tuition enquiries and does not organise any online classes.
    • MPT does not provide any online tutoring tools also.
  • As an Online Tutor, can I get enquiries from all over Hong Kong?

    Yes, as an online tutor youíll get this opportunity to receive tuition enquiries from all over Hong Kong and overseas.

    Note:

    • MPT only provides online tuition enquiries and does not organise any online classes.
    • MPT does not provide any online tutoring tools also
  • As an Online Tutor, can I get enquiries from outside Hong Kong?

    Yes, as an online tutor there is a change to get tuition enquiries from outside Hong Kong.

    Note:

    • MPT only provides online tuition enquiries and does not organise any online classes.
    • MPT does not provide any online tutoring tools also
  • How can I make my tutor profile unique?

    You can make your profile more attractive or unique to the students. Itíll initiate the chance of getting more tuition enquiries. So you should take care of these following points.

    • Upload profile photo
    • Display latest educational certificate
    • Updated qualification details
    • Updated tutoring experience
    • Attractive tutoring approach
    • Uploading relevant video
    • Getting positive reviews
    • Providing group class and study pack facility
  • Can I organize group classes through MPT?

    Yes, you can organise group class through MPT and students can contact you accordingly. To add group class, please follow these below mentioned steps.

    • First Login to your tutor profile (Click here to login)
    • Then click “Add Group Class” to enter group class details
  • What is the difference between a Basic and a Premium member?

    Please check subscription details to get clear idea. Click here, Subscription.

  • Is there any money back guarantee if I do not get any student from MPT?

    We can understand your concern and give you assurance about the availability of tuition enquiries from your selected location, segments and subjects. So, before choosing a subscription plan please read MPT Terms and Conditions and Privacy Policy

  • Can I pay subscription amount after getting prospective students?

    We can understand your concern. But you are only eligible to get studentsí contact details after choosing your suitable subscription.

  • How many enquiries will I get after paying subscription?

    During subscription tenure youíll get all available tuition enquiries from your selected location, segments and subjects. The total number of tuition enquiry may vary depending upon the availability.

  • Is there any limit to get daily enquiries?

    There is no daily quota of getting tuition enquiries and the daily number of tuition enquiry may vary depending upon the available tuitions in selected location, segments and subjects.

  • Do I need to pay any commission to MPT from my tuition fees?

    We do not claim any type of commission from your tuition fees. So you need not to pay anything except the subscription and you can choose subscription according to your choice.

  • How to register as a Tutorial Center (Institute or Coaching Center) in MPT?

    An institutes or coaching center can register or signup in just 3 easy steps.  If the tutorial center has other branches in different location then you need to register for separate profile under specific location/city.
    Please click here in Sign up and follow on-screen instructions to register.

    Note: Registration is completely free.

  • When can I access my account after registration?

    After registration, we manually check each and every profile details. After successful verification institute or coaching centerís profile will be activated for your access. This process can take 24-48 hours to complete, so please keep patience and co-operate with us. After activation youíll get a notification mail from our end.

  • As a free member, a tutorial center can get any enquiry?

    Yes, as a free member a tutorial center can get enquiry notification depending upon the availability based on selected location, segments and subjects. Our premium students can also contact you directly.

  • Do I need to pay to receive contacts of students and avail other services?

    Yes, a tutorial center needs to choose a subscription plan to get students’ contact details and can also avail other premium benefits.

  • What are the benefits of a premium tutorial center?

    As a premium member, a tutorial center can avail these following benefits.

    Service benefits:

    • Display address in your profile with area map
    • Display contact numbers and email ID in your profile
    • Contact details visible to all students in your location, segments and subjects
    • Direct access to all tutor jobs in your location, segments and subjects
    • High priority for getting students’ details

    Advertisement benefits:

    • Banner display facility
    • MPT home page display with contact number
    • Front display in centers’ search result
    • Promotional video upload
    • Create and sell Study Packs to students online
    • Create and promote short term Group Classes
  • How can I promote my center through MPT?

    MPT will help to promote a tutorial center in these following ways.

    • Display logo
    • Create and sell Study Packs to students online
    • Create and promote short term Group Classes
    • Banner display facility (Premium benefit)
    • MPT home page display with contact number (Premium benefit)
    • Front display in centers’ search result (Premium benefit)
  • Can I change my location and segments after registration?

    Yes, there are some limitations. We canít allow you to change your address location and segment or category after registration. If the tutorial center has other branches in different location then you need to register for separate profile under specific location/city. So at the time of registration please enter your details (including location and segment) carefully.

  • Why I am not able to view mail id or phone number?

    In tuition enquiries you will see studentsí contact details have been masked as XXXX@hotmail.com and 98300XXXX. If you are a premium or paid member then youíll be able to see these masked contact details after logging in in your institute or tutorial centerís profile.

  • Is there any money back guarantee if I do not get any student details from MPT?

    We can give you assurance about the availability of tuition enquiries from your location, segments and subjects. So, before choosing a subscription plan please read MPT Terms and Conditions and Privacy Policy.